DTC (Direct to Consumer) Business Process Consultant

Strategic DTC Process Specialist

Join an international client to drive the collection, assessment, and design of Direct to Consumer (DTC) processes within a major SAP S/4 HANA implementation and rollout project. This role focuses on bridging the gap between business and technical teams, ensuring seamless process integration without engaging in customization or technical SAP development.

Key Responsibilities

• Act as the primary DTC Business Process Consultant, serving as the bridge between business stakeholders, technical teams, and the implementation group.
• Collect, assess, and process DTC business requirements from business counterparts to guide solution proposals.
• Support the client’s S/4 HANA rollouts by leading workshops and explaining template solutions.
• Identify process gaps and partner with technical teams for the solution design, development, and implementation of new functionalities.
• Create comprehensive test scripts and training materials to support the transition.
• Manage cutover activities and hypercare support to ensure stability post-launch.
• Oversee internal and external stakeholder management and communication throughout the project lifecycle.

Essential Qualifications

• Long-term project experience in Business Process solution design and delivery.
• Extensive experience in SAP DTC (Direct to Consumer) processes.
• Essential knowledge of e-commerce platforms, marketplaces, Retail, POS integrations, and stock transfers.
• Very good understanding of business processes and relevant technology in Wholesale, Retail, and/or E-Commerce.
• Fluency in English.

Preferred Experience

• SAP S/4 HANA project experience.
• Project experience in international projects for European businesses.
• Background in the retail, fashion, or consumer goods industry.
• German language skills.

Engagement Details

• Start date: October.
• Duration: 3 months with an option to extend.
• Workload: 5 days per week.
• Location: Hybrid model with on-site work in Germany approximately 2-3 days per week every other week, or for critical workshops and onboarding; the remainder of the time can be completed remotely.