Facilities Service Delivery Manager

About the Organization

W Talent Property & Real Estate is proud to collaborate closely with a prominent national retailer operating over 300 sites across the country. Our partnership aims to enhance the capabilities of their property team through the addition of a dedicated professional.

Key Responsibilities

• Lead the execution of planned and reactive maintenance for the national portfolio by collaborating effectively with the outsourced service provider.
• Ensure that maintenance performance and compliance meet the required SLAs.
• Oversee and manage minor works projects from initial scoping through to completion.
• Engage proactively with the outsourced facilities and maintenance provider, conducting weekly office visits to monitor service delivery.
• Foster strong relationships with internal stakeholders, including support functions, branch partners, and operational leaders.
• Track, forecast, report, and analyze OPEX and CAPEX effectively.
• Identify and drive opportunities for continuous improvement, focusing on process enhancements, cost efficiencies, and service upgrades.
• Utilize data and insights to optimize service delivery and minimize recurring issues.
• Ensure adherence to all relevant health, safety, property, and statutory maintenance regulations.

What You Bring

• Demonstrated experience managing both reactive and planned maintenance across a high-volume portfolio.
• Relevant facilities and property experience, particularly within high-volume retail or similar sectors.
• Experience in managing external contractors, suppliers, KPIs, and SLAs effectively.
• Strong skills in stakeholder engagement, building productive relationships with operational leaders and branch partners.
• Expertise in budget management, ensuring value-for-money solutions are delivered.
• Comprehensive knowledge of relevant compliance and health & safety requirements.
• A valid UK driving license with a willingness to travel to various sites as needed.

Compensation and Benefits

• Competitive salary starting at £55,000 (discussion available).
• Car allowance of £5,000.
• Hybrid working arrangement, typically involving 1-2 days on-site, including one day in Milton Keynes.
• A range of competitive company-wide benefits.