French Speaking Customer Service Administrator

French Speaking Customer Service Administrator

Join an established international business based in Exeter, Devon, for a varied position combining B2B customer service, sales administration, and order management. This permanent, full-time role offers a hybrid working arrangement with 35.25 hours per week and a salary of £24,500 per annum.

The Role

You will be responsible for supporting French-speaking customers, processing orders, and ensuring deliveries and customer enquiries are handled efficiently. Key responsibilities include:

• Process customer orders, credits, and pricing adjustments accurately
• Manage customer enquiries and resolve issues in a timely manner
• Monitor deliveries, backorders, and product availability
• Maintain strong relationships with customers and internal departments
• Liaise with logistics and sales teams to ensure smooth order fulfilment
• Handle customer complaints and provide effective solutions
• Maintain accurate customer records and update internal systems
• Support sales reporting and general administrative activities

About You

We are looking for a professional with the following skills and experience:

• Fluent French and English, both written and spoken
• Previous B2B customer service or sales administration experience
• Excellent communication and organisational skills
• Strong attention to detail and ability to manage multiple tasks
• Confident using Microsoft Office, particularly Excel and Outlook
• Comfortable working with customer orders, enquiries, and deadlines
• Proactive, adaptable, and able to work independently or as part of a team
• Experience with SAP or other ERP systems is advantageous but not essential

What's on Offer

This position comes with a comprehensive package of benefits:

• Hybrid working with flexibility to work from home
• 25 days' annual leave, increasing with service
• Up to 70% staff discount
• Pension scheme with up to 6% employer matching
• Option to buy or sell annual leave
• Early finish on Fridays
• Cycle to Work Scheme and additional employee benefits