Front Office Agent (m/w/d) 80-100%

Join Our Team at Mövenpick Hotel Zürich-Airport

At Mövenpick Hotel Zürich-Airport, we believe in delivering extraordinary experiences through everyday actions. Our vision is simple: every guest leaves our hotel satisfied, with meaningful moments that make a difference. #wemakemoments

With 300 guest rooms and suites, 13 meeting and banquet rooms, a fitness area, and a crew hospitality lounge, we are dedicated to providing a welcoming atmosphere. Our culinary offerings include the Mövenpick Hotel Restaurant, "le chalet" with a summer terrace, and our hotel bar.

We foster an open and transparent communication environment where all team members are treated as equals. You will have significant freedom and the opportunity to take on responsibilities, allowing you to grow and develop within your role. We expect you to have a friendly and warm demeanor, always acting in the best interest of our guests.

Your Impact

What can you contribute? Your responsibilities will include:

• Preparing for daily arrivals and ensuring optimal room allocation.
• Reviewing guest information and traces for individual requests and special requirements.
• Welcoming guests warmly with professional check-in and check-out procedures.
• Providing knowledgeable and personalized assistance to guests throughout their stay.
• Ensuring friendly, smooth, and courteous guest service.
• Staying updated on daily hotel activities, events, offers, and products.
• Conducting responsible cash handling, foreign currency transactions, night audits, and departure billing.
• Handling reservations in the absence of the reservations department.
• Professionally managing guest complaints with a solutions-oriented approach.
• Processing phone and written inquiries, including reservations and information dissemination.

Ideal Qualifications

What should you bring to the table?

Hard Skills:

• Completed vocational training in hotel management or at least three years of experience in a similar position.
• Proficient in MS Office, ideally with experience in Opera Cloud.
• Good verbal and written German and English skills at minimum B1 level; additional languages are a plus.

Soft Skills:

• Excellent communication skills, sociable, open, and confident with people.
• Team-oriented, reliable, and self-sufficient.
• Resilient and stress-resistant, even in busy situations.
• Highly solution-oriented, flexible in dealing with new demands.
• Strong service orientation and a high level of commitment to guest satisfaction.
• Professional appearance and conduct.
• Trustworthy and responsible in handling confidential information.
• Willingness to work shifts and adapt quickly to changing situations and requirements.

What We Offer

We provide a range of benefits, including:

• Free employee parking.
• No meal deductions.
• 50% discount at all F&B outlets for you and your family/friends.
• Heartist card for discounts at Accor after successful completion of the probation period.
• Discounted overnight stays within the Revo Hospitality Group and with the ALL Heartist Card.
• Access to the Brands for Employees platform and Corporate Benefits from the Revo Hospitality Group.
• Free access to our fitness area.
• 6 weeks of vacation until the month of the 20th birthday and starting from age 50.
• 8 holidays and a birthday Friday instead of the mandated 6 holidays.
• Individual support for external training (after successful completion of the probation period).
• No room shifts.
• Team events.
• Two additional weeks of maternity leave in addition to the mandatory 14 weeks.

Ready to Make a Difference?

If you are enthusiastic about joining our team, we look forward to welcoming you and are ready to support you on this exciting journey.