International Co-ordinator - (French Speaking)

Role Purpose

To manage the international repatriation of deceased persons, ensuring all logistical, legal, and administrative requirements are completed accurately, efficiently, and with compassion.

Key Responsibilities

• Coordinate all inbound and outbound international repatriations.
• Liaise with overseas funeral homes, consulates, embassies, airlines, and government agencies.
• Prepare and process all required documentation, including death certificates, permits, translations, and customs forms.
• Arrange transport logistics, including flights and ground handling.
• Provide clear, sensitive communication and support to families throughout the process.
• Produce estimates and invoices; maintain accurate case records.
• Work with internal teams to ensure smooth case progression.
• Ensure compliance with international laws, airline regulations, and company standards.
• Maintain strong relationships with global partners and service providers.

Skills & Experience

• Fluent to native in French
• Fluent in English
• Excellent organisational and communication skills
• Ability to manage multiple time-critical cases
• High attention to detail and accuracy in documentation
• Strong customer service skills with a compassionate approach
• Proficient in MS Office and case management systems
• Desirable: experience in repatriation, logistics, aviation, or funeral services; foreign language skills

Personal Attributes

• Empathetic, professional, and discreet
• Calm under pressure and adaptable
• Proactive problem-solver
• Culturally aware and respectful