IT Support Technician

Supporting Digital Transformation in a Prestigious Swiss Environment

Join a collaborative team at a prestigious Swiss asset management firm to play a key role in supporting users through a major digital transition. As the organization migrates to cloud-based environments, you will handle daily IT support queries, maintain workplace environments, and assist with hands-on technical troubleshooting and user onboarding.

Key Responsibilities

• Receive and prioritize support requests via phone, email, chat, and in person
• Troubleshoot workstations, software, printers, connectivity, and mobile devices
• Support onsite meeting rooms, collaboration tools, and facilitate cloud adoption
• Prepare laptops, replace hardware, and maintain accurate inventory records
• Manage user accounts and access permissions in Active Directory and Azure AD
• Provide Level 2 troubleshooting and escalate complex issues to specialists
• Keep users informed, confirm resolutions, and update troubleshooting documentation

Required Qualifications

• Good knowledge of Microsoft 365 and cloud environments
• Good knowledge of Level 1 and Level 2 IT support workflows
• Advanced communication skills in English (minimum B2 level)
• Strong interpersonal skills with a professional, service-oriented mindset
• Relevant Microsoft certifications, an asset
• Responsible, Supportive, Intellectually curious, & Energetic Personality