Media Operations Coordinator - Technical Support (H/F) - CDI

Company Profile

We have established ourselves as a leader in the world of professional automatic coffee machines by developing innovative solutions in extraction methods and quality control for coffee products.

Required Profile

• Education: Commercial CFC with technical affinity or Technical CFC with an interest in administration and media content.
• Languages: French C2 and English B2 (written); every other language is an asset.
• IT Skills: Comfortable working with IT tools, experience with video editing software, and content management is a strong asset.

Key Responsibilities

• Ticket Triage & First Response: Support the team by managing the initial triage of incoming tickets, resolving non-technical requests such as part number identification, documentation, and general information.
• Telemetry & Asset Administration: Execute the day-to-day management of assets within the telemetry system and handle the creation and distribution of customer logins.
• Video Production & Library Management: Shoot, edit, and organize technical "how-to" videos, working under the guidance of experienced technicians for technical accuracy.
• Knowledge Base Management: Maintain the company knowledge base by writing and updating support articles to ensure information is accessible and current.
• Operational Support: Provide administrative and logistical support to the team of trainers and technicians to ensure smooth department workflows.

Position Details

• Start date: Immediately or to be determined
• Type of contract: Permanent
• Employment rate: 100%
• Workplace: Sierre