Nordic Speaking Customer Service Specialist

Position Overview

Join a prominent international organization in Nottingham as a specialist dedicated to providing exceptional customer service. This role allows for a hybrid working arrangement, combining two days in the office and three days working from home, while offering a competitive salary of £26,000.

Key Responsibilities

• Manage customer orders from initial processing to final delivery.
• Provide regular updates to customers regarding orders, shipments, and delivery timelines.
• Handle customer queries, claims, and returns effectively.
• Build and maintain robust relationships with key accounts.
• Offer insights about products, availability, and promotions.
• Resolve issues related to delivery, pricing, shortages, and orders.
• Collaborate with Credit, Planning, Logistics, and other internal teams.
• Process credit notes in accordance with company policy.
• Identify and resolve potential problems efficiently.
• Seek opportunities to enhance processes and improve the overall customer experience.

Candidate Profile

• Fluent in Danish, Norwegian, or Swedish, in addition to fluent English.
• Previous experience in customer service, order management, or account support.
• Excellent communication and relationship-building skills.
• Strong organizational and problem-solving capabilities.
• Customer-focused mindset.
• Proficient in Microsoft Office; experience with Excel is a plus.
• Exceptional attention to detail.
• Able to collaborate across multiple internal departments.
• Capable of working independently as well as within a team environment.

What You Can Expect

• Flexible hybrid working model – 3 days remote and 2 days in Nottingham.
• Pension plan.
• Life insurance coverage.
• Healthcare cash plan.
• Public transport benefits.
• Employee discounts.
• Opportunities for personal development.

This is an excellent opportunity for individuals fluent in Danish, Norwegian, or Swedish with a background in customer service to embark on a rewarding career with an international company that values employee flexibility and long-term growth.