Omnichannel Project Manager

Lead High-Impact Technology Initiatives

Take the lead on complex omnichannel technology projects and drive seamless collaboration across multiple platforms, systems, and stakeholders. This role focuses on the end-to-end delivery of technology initiatives, requiring a strong emphasis on cross-functional coordination, technical expertise, and the ability to drive measurable outcomes.

Key Responsibilities

• Lead the delivery of omnichannel technology projects from discovery through post-launch stabilization.
• Develop and manage integrated project plans, milestones, schedules, and decision logs.
• Break down broad capability goals into actionable phases, work packages, and measurable outcomes.
• Coordinate efforts across data management, web platforms, customer engagement platforms, MarTech, analytics, privacy, and security teams.
• Maintain a comprehensive view of how data, identity, consent, content, channels, and platform capabilities interconnect to support customer journeys.
• Facilitate working sessions to clarify system roles, data handoffs, integration points, and ownership boundaries.

Skills and Requirements

• Background in business, technology, information systems, or a related field; an advanced degree is a plus.
• Experience managing cross-functional technology initiatives involving multiple systems, teams, and stakeholders.
• Familiarity with APIs, system integrations, data flows, identity management, CRM, customer data platforms, marketing automation, and cloud-based solutions.
• Proficiency in managing requirements, architecture, design dependencies, testing, releases, and operational handoffs.
• Strong skills in JIRA, Confluence, project planning tools, agile methodologies, and executive reporting.

Compensation

$100 to $115 per hour