Product Manager, Digital CX

Drive Digital Innovation and Customer Impact

Are you passionate about creating seamless digital experiences and turning customer insights into innovative products that make a real impact? Join the Digital Customer Experience (CX) team to lead the development of innovative digital products and optimize existing capabilities to enhance the customer journey. This role requires a customer-focused mindset, strong leadership skills, and the ability to translate business goals into actionable product initiatives within an Agile environment.

Primary Responsibilities

• Develop a deep understanding of customer needs, market opportunities, and competitive dynamics.
• Define and execute a clear product vision and integrated roadmap to achieve organizational goals.
• Establish release targets, scope, and value propositions to drive growth and deliver new innovations.
• Collaborate with other product managers to implement best practices for product management.
• Align franchise roadmaps with enterprise-wide strategies and priorities.
• Partner with stakeholders to define and prioritize feature backlogs and product requirements.
• Work closely with marketing teams to align product launches with customer journey strategies.
• Create process flows to illustrate operational impacts of new or improved capabilities.
• Define features with clear acceptance criteria, dependencies, risks, and success metrics.
• Collaborate with technical architects for solution designs and release planning.
• Participate in usability studies to incorporate customer feedback into product features.
• Support business case development for new opportunities and product enhancements.
• Serve as the first escalation point for product-related questions and trade-offs during development.

Skills and Requirements

• Strong customer-focused mindset with the ability to translate insights into actionable product strategies.
• Proven ability to lead cross-functional teams and foster collaboration across departments.
• Excellent communication skills, with the ability to engage both technical and non-technical audiences.
• Experience in Agile methodologies, particularly in Product Owner or Product Manager roles.
• Knowledge of IT systems development, web platforms, and CRM systems is highly preferred.
• Familiarity with Scaled Agile Framework (SAFe) is a plus.
• Background in the medical device industry or digital customer experience is advantageous.
• Strong problem-solving skills and the ability to manage multiple priorities effectively.
• Bachelor's degree required; relevant professional experience in product management is essential.