Sales Support Specialist - Customer Support (m/f/d) (80-100%)

About Accelleron

Accelleron is a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications within the marine and energy industries. With over 100 years of trusted partnership experience, our company serves customers across more than 100 locations in over 50 countries. Our team of 3,000 employees is dedicated to continuous innovation, providing best-in-class products, services, and solutions that are crucial for the energy transition. We foster diversity and inclusion, celebrating individual differences as a source of strength while supporting our customers in achieving sustainable industries through advanced technology and smart solutions.

Your Responsibilities

• Support the international service center, facilitating oral and written communication in English and German, with additional language skills as a plus
• Manage technical and commercial order processing using the IT processing system (SAP)
• Prepare and follow up on quotations
• Process e-business transactions, including purchase orders, order confirmations, and invoices
• Organize and coordinate with logistics and the workshop for the timely completion of deliverables
• Create export and transit documents in the electronic customs processing system (SAP GTS)
• Provide shipping documents and assign transport orders to freight forwarders
• Invoicing of shipments and creation of credit/debit notes
• Monitor accounts receivable and assist accounting with dunning processes
• Handle letters of credit in collaboration with the finance department
• Process customer complaints, freight forwarder claims, and insurance cases concerning transport damage, loss of shipments, and delays
• Organize and monitor return shipments
• Conduct independent process controlling, including monitoring inventory levels, invoicing, and return processing times
• Champion continuous process improvement initiatives
• Participate in on-call duty approximately six times per year, providing 24/7 availability during assigned weeks

Your Background

• Commercial or technical apprenticeship with additional training in a commercial field
• Several years of professional experience
• Interest in technology, specifically turbochargers
• Fluent in English, with German language skills preferred
• Proficient in SAP (SD-Module) and MS-Office
• Exceptional planning and organizational skills
• Strong sense of responsibility and commitment
• Excellent communication abilities and customer orientation
• Flexible, team-oriented, and willing to work on emergency service schedules

Your Benefits

• Canteen services
• Childcare assistance
• Modern office environment with smart working options
• Flexible working model
• Attractive holiday plan
• Employee assistance program

To explore more about Accelleron and our commitment to innovation and sustainability, please visit our website.