Sales Support Specialist - Customer Support (m/f/d) (80-100%)

About Accelleron

Accelleron is dedicated to accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. With over 100 years of trusted industry experience, we serve customers in more than 100 locations across 50 countries. Our 3,000 employees continuously innovate to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. Joining us means becoming part of a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. We pride ourselves on fostering diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Your Responsibilities

• Provide international service center support through effective communication in English and German, with additional foreign language skills being a plus.
• Handle technical and commercial order processing within our IT processing system (SAP).
• Prepare and follow up on quotations.
• Process e-business transactions, including purchase orders, order confirmations, and invoices.
• Organize and coordinate with logistics and the workshop to ensure timely delivery of materials.
• Create export and transit documents using the electronic customs processing system (SAP GTS).
• Provide shipping documents and manage the assignment of transport orders to freight forwarders.
• Oversee invoicing of shipments and the creation of credit/debit notes.
• Monitor accounts receivable and assist with dunning processes in collaboration with accounting.
• Manage letters of credit in conjunction with the finance department.
• Address customer complaints, freight forwarder claims, and insurance cases (transport damage, delays, etc.).
• Organize and monitor return shipments.
• Conduct independent process controlling to monitor packing hall inventory and the efficiency of various processes.
• Promote continuous process improvement initiatives.
• Participate in on-call duty approximately six times a year, each for one week, ensuring 24/7 availability.

Your Background

• Commercial or technical apprenticeship with additional training in a commercial field.
• Several years of professional experience in relevant areas.
• Strong interest in technology, particularly in turbochargers.
• Fluency in both English and German.
• Proficient in SAP (SD-Module) and MS-Office.
• Excellent planning and organizational skills.
• Demonstrated sense of responsibility and commitment to quality.
• Strong communication skills with a focus on customer orientation.
• Flexibility and ability to work collaboratively within a team.
• Willingness to participate in emergency services according to the operation schedule.

Your Benefits

• Canteen facilities.
• Childcare options.
• Modern office and smart working environment.
• Flexible working model.
• Attractive holiday plan.
• Employee assistance program.

Discover more about Accelleron and our commitment to sustainability and innovation by visiting our website.

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