SAP Basis Consultant

Strategic SAP Cloud Operations Role

Join a dedicated team to support and deliver end-to-end services across SAP S/4HANA cloud environments for a portfolio of global customers across South America. This position sits at the intersection of technical SAP delivery and customer engagement, with a strong focus on service quality, system performance, and ongoing lifecycle management within cloud environments.

Role Overview

Working directly with customers and technical teams, you will support cloud transitions, service delivery, technical requirements, and critical issue resolution across complex SAP environments. The role requires a strong focus on maintaining high standards of service quality and ensuring seamless operations for global clients.

Key Responsibilities

• Support SAP S/4HANA cloud environments, including upgrades, infrastructure updates, and technical troubleshooting.
• Act as a primary point of contact for customers, leading service reviews and ongoing engagement activities.
• Manage and coordinate incident resolution, including major incidents and escalations.
• Oversee service delivery performance against SLAs and ensure continuous improvement.
• Support customer onboarding and transition into managed cloud services.
• Collaborate with internal delivery teams to ensure successful execution across the service lifecycle.

Required Experience & Skills

• Strong SAP Basis background within enterprise environments.
• Hands-on experience with SAP S/4HANA and/or cloud platforms (HEC or similar).
• Proven experience supporting upgrades, infrastructure, and technical operations.
• Experience working in customer-facing roles within consulting or managed services.
• Strong troubleshooting and problem-solving capabilities.
• Understanding of IT Service Management and incident handling processes.

Engagement Details

• Location: Brazil or Argentina (Fully remote)
• Contract: 12 months + extensions
• Start: ASAP
• Languages: Portuguese/Spanish + English