SAP SD/O2C Service Manager

Lead International SAP SD/O2C Service Operations

Take ownership of critical Order-to-Cash (O2C) service operations within a dynamic international environment. This senior leadership role focuses on overseeing Application Management Services (AMS) for a global client, requiring strong operational leadership, stakeholder management, and the ability to bring structure and stability to high-priority engagements.

Working remotely with periodic onsite presence in Barcelona, Spain, you will coordinate daily operations, manage escalations, and oversee resources while collaborating closely with technical solution managers, vendors, and global business stakeholders. The position demands effective management of geographically distributed teams and the agility to respond to changing priorities in a fast-paced setting.

Key Responsibilities

• Manage day-to-day SAP SD/O2C operations, coordinating technical solution managers and external service providers.
• Act as the key escalation point for critical operational incidents (P1s), communicating impacts, resolution options, and timelines to senior stakeholders.
• Coordinate with global process leads and business owners on operational changes, updates, risks, and service improvements.
• Collaborate with other service managers and project managers to coordinate resource allocation and resolve cross-functional issues.
• Monitor O2C-led projects, ensuring appropriate resources, timelines, and delivery milestones are maintained.
• Manage collaboration across international teams operating in different time zones, including Mexico, the Philippines, and Spain.

Requirements

• Strong SAP SD / Order-to-Cash (O2C) process experience, with the ability to understand and contextualise operational issues.
• Proven experience in AMS Service Management, application support leadership, or a comparable SAP service management role.
• Experience managing distributed, international teams across multiple time zones.
• Strong incident management and escalation handling experience, including critical incidents.
• Excellent stakeholder management and communication skills, working with business process owners, technical teams, and third-party vendors.
• Experience coordinating resources, operational priorities, and project delivery.
• Fluent English is essential.
• Comfortable working in ambiguous, fast-changing environments and making decisions under pressure.

Why Join This Project?

Join an international SAP environment where you can take ownership of critical O2C service operations, work with global stakeholders, and make an immediate impact on service delivery. This is an opportunity to bring structure, leadership, and operational stability to a high-priority engagement.