Senior Consultant/Manager - Life Sciences Commercial Transformation

Design the Future of Customer Engagement in an Agentic Era

Life Sciences commercial teams are rethinking how they connect with healthcare professionals and customers. The opportunity is bigger than modernising a CRM: it is to reimagine commercial engagement across human interactions, digital channels, data and AI. As a Senior Consultant/Manager in the Digital Commercial Transformation team, you will help clients turn that ambition into working solutions. You will bring Life Sciences commercial experience, curiosity about emerging technology and the drive to shape what comes next, not simply improve what exists today.

How You Can Make an Impact

• Reimagine customer engagement for Life Sciences clients, connecting field teams, marketing, e-commerce and digital channels around more relevant experiences.
• Shape commercial transformation from opportunity through execution: define the experience, redesign the underlying processes and help deliver the technology that makes it possible.
• Explore how AI and agentic approaches could change commercial work, from better-informed engagement planning to smarter workflows, while keeping human judgment, appropriate controls and customer needs at the centre.
• Work across CRM, marketing technology, e-commerce, data and integrations to create coherent solutions rather than isolated channel improvements.
• Lead client workshops, challenge established ways of working and translate ambitious ideas into practical designs, priorities and delivery plans.
• Own workstreams and deliverables, build trusted client relationships and help junior colleagues grow.

What You Bring to Succeed

• You have at least five years of relevant experience in Life Sciences commercial transformation, commercial technology or consulting.
• You understand how Life Sciences organisations engage their customers and have worked with technology supporting areas such as sales, marketing, key account management or digital commerce.
• You have experience with one or more commercial technology platforms for example, Veeva, Salesforce, IQVIA OCE, marketing technology or e-commerce solutions. We value breadth of perspective; expertise in every platform is not required.
• You are curious about AI's potential to reshape customer engagement. Hands-on agentic AI experience is a plus, not a prerequisite.
• You are fluent in English; German, French or Italian is a plus.

What Sets You Apart

• You can connect commercial ambition with delivery reality: you are comfortable shaping a proposition with senior stakeholders and working with teams to implement it.
• You communicate clearly, bring energy to multidisciplinary teams and are willing to question how things have always been done.

Your Team

Our Sales & Service team helps clients make every customer interaction count. We bring together human insight and technology to build experiences that feel personal, useful and easy to navigate, from the first marketing touchpoint through sales and ongoing service. It's work that connects creative thinking with practical delivery, helping clients strengthen customer relationships and find new opportunities for growth.

Benefits for You

We believe in more than just work - we're committed to creating meaningful, inclusive experiences where you can thrive, both personally and professionally. From flexible working arrangements and continuous learning to comprehensive well-being support and opportunities to make a social impact, we invest in helping you grow.

Experience Endless Opportunities for Professional Growth

Where you can bring in your entrepreneurial spirit while advising top-tier organizations on cutting-edge interdisciplinary projects within a global environment. Join a collaborative culture where you can work flexibly alongside talented, inspiring colleagues from over 70 nationalities. We are looking for people who approach challenges with curiosity and flexibility; bring a collaborative mindset and a can-do attitude; and wish to grow their career in a dynamic and fast-paced environment.