Senior Director – Delivery

Role Overview

Indegene is on the lookout for a leader to spearhead large-scale Data, Analytics, AI, Cloud, CRM, and Technology transformation initiatives across Healthcare & Life Sciences clients in Europe. This position integrates strategic consulting, program leadership, and account growth, concentrating on enterprise data platforms, AI/ML, CRM modernization, omnichannel analytics, Customer Engagement Platforms, and cloud transformation.

Key Responsibilities

• Client Leadership & Growth
  • Act as a trusted advisor to senior stakeholders across Commercial, Medical, Digital, IT, Data, and AI sectors.
  • Own account growth strategy for Data, Analytics, AI, CRM, and Technology sectors.
  • Drive value-led proposals, multi-year transformation roadmaps, and solution architecture.
  • Expand the CRM footprint, focusing on platforms such as Veeva Vault CRM, Salesforce Health Cloud, Data Cloud, and Omnichannel.
  • Identify and convert cross-sell opportunities across multiple Indegene towers.
• Program Delivery & Execution
  • Lead the delivery of enterprise data platforms, including Snowflake, Databricks, AWS, and Azure.
  • Oversee the modernization of CRM systems, including Veeva and Salesforce, and develop omnichannel journeys and integrations.
  • Manage Master Data Management (MDM), Customer360, consent and preference management, and data governance.
  • Deliver AI/GenAI solutions including copilots, LLM-based workflows, ML models, and NLP pipelines.
  • Govern large global delivery teams across Europe, India, and the United States.
  • Ensure compliance with GDPR, GxP, Annex 11, and Life Sciences data regulations.
• Practice Development & People Leadership
  • Develop talent across data engineering, analytics, AI/ML, CRM, and cloud architecture.
  • Build reusable assets, frameworks, accelerators, and industry differentiators.
  • Strengthen partnerships with leading technology providers such as Veeva, Salesforce, Snowflake, Databricks, AWS, and Microsoft.
  • Represent Indegene at conferences and client advisory boards.

Qualifications

• Experience
  • 15+ years in Data, Analytics, AI, CRM, Technology, or Digital roles within Life Sciences.
  • Proven leadership in delivering enterprise-scale data and CRM programs.
  • Familiarity with Veeva CRM, Salesforce, Data Cloud, MDM, and omnichannel initiatives.
  • Strong consulting background with experience in European pharma/biotech clients.
• Skills
  • Exceptional executive communication and CxO engagement abilities.
  • In-depth knowledge of LLMs, AI/ML engineering, modern data architectures, and CRM platforms.
  • Capacity to lead large global teams and oversee complex delivery governance.
  • Strong financial and commercial acumen, including P&L management and forecasting.
• Education
  • Bachelor’s or Master’s degree in Engineering, Computer Science, Data Science, or a related field.

Why Indegene?

• Lead transformative initiatives that impact CRM–Data–AI strategies for global pharmaceutical companies.
• Build and enhance the consulting footprint in Europe across Data, Analytics, AI, and CRM Technology sectors.
• Engage in a dynamic, fast-growing digital, data, and AI consulting environment with a global reach.