BASEL OFFICE - Director of Enrichment and Onboard Program

Company Overview

Viking (NYSE: VIK) is a global leader in experiential travel, boasting a fleet of over 100 ships that navigate 21 rivers, five oceans, and all seven continents. Designed for inquisitive travelers interested in science, history, culture, and cuisine, Viking is committed to providing experiences For The Thinking Person™. Our dedication to excellence is reflected in our numerous accolades, including being rated #1 for Rivers and #1 for Oceans for five consecutive years by Condé Nast Traveler in the 2025 Readers’ Choice Awards. Additionally, Viking is recognized as a “World’s Best” by Travel + Leisure, a testament to our distinguished standing in the travel industry.

Role Overview

The role encompasses responsibilities for the overall enrichment, entertainment, and content experience for guests onboard Viking Ocean and Expedition. This position necessitates a dynamic and creative individual capable of leading a diverse team to curate educational and engaging content that enriches our guests' journeys. The individual will report directly to the Vice President of Hotel Operations.

Key Responsibilities

• Enrichment Management: Organize and oversee a comprehensive lecture program encompassing various topics relevant to destinations, guest interests, and scientific insights.
• Destination Insight: Ensure that all programs are aligned with the regions of sailing to maximize local exposure and content relevance.
• Onboard Entertainment Management: Maintain quality standards across all onboard shows and ensure they are consistent with the Viking brand.
• Production Management: Organize a tailored entertainment program suited to the Viking guest demographic and destinations, overseeing technical aspects as needed.
• Onboard Content Management: Supervise the creation and dissemination of all onboard content, including newsletters and informational brochures.
• TV Content Curation: Curate informative and entertaining television content appropriate for guests, managing scheduling and availability across the fleet.
• Copywriting: Ensure that all guest information is aligned with marketing expectations and is kept up to date.
• Talent Sourcing & Management: Lead the recruitment and approval process for talent in enrichment and entertainment, fostering talent development onboard.
• Training and Development: Identify and train talents within the team through mentoring and coaching to ensure smooth transitions and growth.
• Functionality and Maintenance: Ensure that all equipment and programs are deliverable and maintained proactively.
• Budgeting and Forecasting: Conduct budgeting and forecasting in compliance with company expectations.

Key Qualifications

• Minimum of 10 years of experience as an enrichment/entertainment manager in hospitality, preferably within the cruise industry.
• In-depth knowledge of stage production, technical supervision, and development.
• Proven experience as a Cruise Director on ocean vessels in diverse geographical locations.
• Ability to manage a varied population of lecturers and maintain a global network in enrichment.
• Excellent organizational and leadership skills, capable of managing teams both shoreside and onboard.
• Strong communication and presentation skills, native-level proficiency in English required.
• Solid understanding of the American hospitality market with relevant industry experience.
• A passion for travel, culture, education, and science.
• A collaborative approach to working with diverse teams and departments.

Community & Culture

We offer a fast-growing and dynamic environment with a modern workspace and flexible working hours, fostering a culture of growth and collaboration.