Field Service Technician II

Field Service Technician II

Take your technical expertise on the road and make a real impact by supporting life-changing medical devices. This permanent role in the East US offers the opportunity to provide exceptional customer service and technical support for critical medical equipment.

Primary Responsibilities

In this role, you will troubleshoot, repair, and maintain equipment while ensuring customer satisfaction. This position requires frequent travel and a proactive approach to problem-solving.

• Manage and maintain customer equipment within the assigned territory.
• Provide timely and effective communication with customers and internal teams.
• Perform repairs, software/firmware upgrades, and new installations.
• Schedule and prioritize customer calls, managing the territory work queue effectively.
• Maintain tools, trunk stock, and vehicle required for servicing the territory.
• Complete necessary credentialing for access to customer facilities.
• Document service reports, labor, travel, and parts billing accurately.
• Participate in internal training and ongoing learning opportunities.
• Handle administrative tasks such as expense reporting, time entry, and inventory management.
• Travel extensively, including overnight stays, especially during the onboarding period.

Skills & Requirements

• High school diploma or GED required; an associate degree or technical certification is a plus.
• Basic troubleshooting experience in electro-mechanical, electronic, or related fields.
• IT or networking experience is advantageous.
• Strong customer interaction and communication skills.
• Self-motivated and able to perform under pressure.
• Ability to safely operate a motor vehicle and lift up to 50 lbs.
• Effective time management and ability to work independently.

Compensation

$62,000 to $66,500 per annum.