German Speaking Customer Service

Customer Service Professional

Join a leading international organisation to support customers across multiple channels. As the main point of contact for German-speaking customers, you will handle a variety of enquiries via phone, email, and chat. Your role involves providing accurate information, resolving issues, and ensuring a positive customer experience from start to finish.

Key Responsibilities

• Support customers across phone, email, and live chat.
• Resolve enquiries and complaints in a professional and timely manner.
• Build strong customer relationships through excellent communication.
• Liaise with internal teams to ensure effective issue resolution.
• Maintain accurate records using CRM systems.
• Meet service standards and performance targets.

About You

• Fluency in German and English.
• Ideally some previous customer service, customer support, or contact centre experience.
• Excellent problem solving and organisational abilities.
• Confident using CRM systems and Microsoft Office applications.
• Able to manage multiple priorities in a fast-paced environment.

What's on Offer?

• £34,500 salary equivalent on a temp to perm basis.
• Weekly pay on hourly rate to begin with.
• Possibility of temp to perm if things go well.
• November start.
• Hybrid role based in Essex, ideally requiring a car to access the office 2 days per week.