German Speaking Customer Service Representative

German Speaking Customer Service Representative

Join an established international business based in Guildford, Surrey, to support customers across the UK and Europe. This permanent, full-time role offers a hybrid working arrangement, requiring two days per week in the office after the initial training period. The position is ideal for a customer-focused individual who enjoys building relationships, resolving queries, and delivering excellent service within a friendly and collaborative team.

The Role

• Handle customer enquiries via telephone and email in both German and English.
• Act as a key point of contact for German-speaking and UK customers.
• Resolve customer queries, complaints, and service-related issues professionally.
• Build and maintain strong customer relationships.
• Maintain accurate customer records using internal systems.
• Work closely with internal teams to ensure queries are resolved efficiently.
• Support reporting and identify opportunities to improve customer satisfaction.
• Provide a consistently high standard of customer service.

About You

• Fluent German and English are essential.
• Previous experience in customer service, customer support, or client services.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach.
• Comfortable handling customer enquiries over the phone and via email.
• Experience using CRM, ERP, or customer management systems.
• Good Microsoft Office skills, including Excel.
• Highly organised with excellent attention to detail.
• Experience supporting international customers would be advantageous.
• Previous experience with technical product enquiries or B2B/B2C customers would be beneficial.

What's on Offer

• Salary of £27,000–£32,000 depending on experience.
• Discretionary annual bonus.
• Hybrid working with just two days per week in the office after training.
• Free onsite parking.
• Birthday off.
• Two additional days off at Christmas.
• Automatic increase of holiday with years of service.
• Supportive and friendly working environment.
• Long-term career development opportunities.