head of Operations and Internal sales

Lead Operations and Internal Sales for ASSIWELL Metal Hoses

Assume a central role within the ASSIWELL department, acting as the indispensable link between customers and key departments such as Engineering, Procurement, Production, and External Sales. This position involves supervising the internal sales team to ensure excellent service and customer satisfaction while leading production initiatives to achieve monthly targets and enhance efficiency.

Leadership and Strategy

• Act as a leader and mentor, attracting, developing, and promoting talent while ensuring employee satisfaction and managing turnover.
• Lead and develop teams, actively participating in department-related Sales and Engineering Meetings as well as the Leader Internal Sales (LIS) team.
• Implement the operational sales strategy and provide input on market and customer development trends.
• Execute the customer strategy in line with ASSIWELL objectives to secure business opportunities, improve revenue, market share, margin, and costs.
• Ensure the application of established business processes and provide input for optimization.
• Analyze internal workload to ensure proper resource balance and set up back-ups.

Operational Business and Production

• Align the organizational structure with group directives and perform change management alongside permanent process improvements in Internal Sales and Production.
• Manage ASSIWELL customers operationally, executing price strategies including negotiation with assigned customers.
• Provide follow-up and support for critical business escalations and execute customer and task assignments.
• Process all contractual documents according to RACI and ensure correct order processing into ERP, contract handling, and data quality.
• Proactively control and manage dashboards across the team to grant correct On-Time Delivery (OTD), prevent critical customer situations, and avoid service level downturns.
• Ensure team capabilities for handling incoming and outbound communications for customer advice, product promotion, service awareness, and complaint handling.
• Lead production to develop setups, collaborate with procurement for material availability, and develop cost efficiency.
• Implement 5S concepts and lean management while checking production status and being present in production at least four days per week.

Monitoring and Collaboration

• Ensure proper interaction with GQS & OP Teams according to defined processes.
• Coordinate with Production to ensure on-time delivery, right quality, and quantity.
• Monitor frame contracts and "No mover" items.
• Build a strong network with other teams and departments to exchange ideas and best practice experiences.
• Execute and follow up on sales initiatives in alignment with the Head of ASSIWELL.
• Participate in regular engineering and project management meetings.

Education and Experience

• Technical education followed by further education in business administration or commerce.
• At least three years of experience in internal sales with leadership experience.
• Internal sales experience with technically demanding solutions or products.
• Production know-how and ability to understand technical drawings.
• Experience in offer, order handling, and calculations based on customer inquiries.
• Knowledge of IT tools including MS Office and Sales Tools.

Skills and Competencies

• Leadership and coaching skills with a focus on team building and integration.
• Technical and sales know-how concerning industrial products.
• Fluent local language (written and oral) and business fluency in English and German.
• Additional European languages such as French and Italian are an asset.
• Self-driven, reliable, customer-oriented, and persuasive with good communication skills.
• Occasional travel to customers or offices in specific cases.

Working Model

Hybrid working model with approximately 75-85% onsite and home office.