Medical Information Manager (7156)

Medical Information Manager

Join a specialist biotherapeutics manufacturer with over a century of experience in treating various diseases worldwide. This organization is committed to supporting patients with coagulation disorders, immunological diseases, enzyme-deficiency diseases, and other rare conditions. The role is based in Zurich and involves an initial 12-month contract.

Role Overview

The Medical Information Specialist will be responsible for providing accurate and timely medical information to healthcare professionals, patients, and internal stakeholders. Key duties include the creation of global scientific response documents and the medical review of medical and promotional materials.

Main Responsibilities

• Respond to unsolicited inquiries from Healthcare Professionals (HCPs), patients, and caregivers via phone, e-mail, medical information request forms (MIRF), live chat, and field medical or sales channels, ensuring accurate, fair-balanced, and relevant information for all approved and pipeline products.
• Handle escalated complex global HCP inquiries.
• Lead standard response letters (SRLs), Frequently Asked Questions (FAQs), and other medical information documents to ensure the Medical Information database remains current.
• Participate in the medical review of promotional materials to ensure medical and scientific accuracy and adherence to local regulations.
• Collaborate with cross-functional stakeholders, including Clinical R&D, Pharmacovigilance, Quality, Marketing, Global Market Access/HCS, Heads of Medical Affairs in the US and International, TA Heads, and global medical operations functions.
• Contribute to the planning and staffing of the Medical Affairs Booth in collaboration with Medical Affairs colleagues to support customer information needs at conferences.
• Adopt and adhere to harmonized global medical information processes.
• Utilize established systems for documentation and customer/inquiry insights generation, facilitating the periodic communication of new medical insights.

Qualifications and Experience

• Relevant working/residency permit or Swiss/EU-Citizenship required.
• Successful track record in a medical information role regionally and/or globally.
• Minimum of 3 years of experience in the pharmaceutical industry, predominantly in the medical information function.
• A collaborative, hands-on approach with the agility to operate in a dynamic, science-driven environment.
• Customer-focused, quality-driven mindset, innovation-driven approach, and the ability to build bridges within the wider business.
• Proven track record of delivering high-quality Medical Information assets and operating within various cross-functional projects to improve functional capabilities.
• Strong communication (oral and written) skills and the ability to effectively work within a multicultural environment.