Operations Coordinator - India- Contract (Remote)

Join a Dynamic Team as an Operations Coordinator

We are seeking an engaged and detail-oriented professional to support daily IT service operations in the Legal & Compliance and REWAM application portfolios. This contract role offers the opportunity to work remotely from India and play a crucial part in our operational team.

Key Responsibilities

• Monitor AMS operations, incidents, requests, problems, and changes.
• Track SLA, KPI, service performance, risks, and action items.
• Prepare operational reports, dashboards, and service review materials.
• Assist in governance meetings by documenting minutes and tracking follow-up actions.
• Coordinate with vendors, AMS teams, and other key stakeholders.
• Maintain service documentation, application inventory, and knowledge repositories.
• Support resource onboarding/offboarding and project transition activities.

Qualifications and Experience

• 2-5 years of experience in IT Operations, ITSM, Service Delivery, PMO, or Operational Coordination.
• Familiarity with ITIL processes, including Incident, Problem, Change, and Request Management.
• Experience in SLA/KPI tracking and operational reporting.
• Proven ability to coordinate with AMS teams, vendors, and stakeholders effectively.
• Working knowledge of ServiceNow or similar ITSM tools.
• Excellent communication, organization, documentation, and follow-up skills.

Preferred Skills

• Experience supporting global IT operations or managing enterprise application portfolios.

Project Details

• Location: India (Remote)
• Start Date: ASAP
• Contract Duration: 3 months with possible extension
• Rate: USD/Day
• Language: English