ServiceNow Agentic AI Developer - 6 months - remote - ASAP

ServiceNow Agentic AI Developer

Join a long-term client initiative focused on enhancing AI-driven automation within the ServiceNow platform. The primary objective is to extend existing AI agents and implement autonomous incident resolution, request fulfilment, intelligent routing, and CMDB data quality automation.

Key Responsibilities

• Implement Agentic AI as part of a ServiceNow AI project
• Build and maintain AI agents in AI Agent Studio, including agent definitions, tools, guardrails, exception paths, and audit trails
• Utilize the ServiceNow AI Control Tower
• Develop backend automation for agent execution, including Flow Designer flows, Integration Hub spokes (Intune, AD, Egnyte, SAP interfaces), and scripted actions with verification and rollback
• Extend autonomous coverage category by category through the AI governance gate, progressing from human-confirmed actions to evidence-based autonomy
• Operate within an agile development environment, including the creation and implementation of stories
• Adhere to established development and release processes

Required Qualifications

• Experience or knowledge related to ServiceNow AI projects
• 3+ years of ServiceNow development experience (Flow Designer, Integration Hub, scripting, ACLs)
• CSA certified and CAD certified
• Ability to implement Agentic AI solutions
• Knowledge of or experience working with the ServiceNow AI Control Tower
• Hands-on experience with Now Assist and AI Agent Studio, or demonstrable equivalent agentic AI delivery
• Integration experience with the Microsoft endpoint and identity stack (Intune, Active Directory / Entra ID)

Preferred Qualifications

• Exposure to AI governance tooling (AI Control Tower)

Project Details

• Start: ASAP
• Duration: 6 months
• Workload: Full-time preferred
• Location: Remote
• Language: English