UK Service Demand Planning Associate

Push the Boundaries of Science and Make a Tangible Difference

Join a Service-Field Support team in a hybrid role based in Burgess Hill. This position focuses on coordinating supply-demand balancing across short, mid, and long-term planning horizons. You will play a key role in ensuring the effective deployment of field service resources by maintaining inventory and systems data quality, supporting demand-supply meetings, and addressing supply issues.

Key Responsibilities

• Coordinate supply-demand balancing for short, mid, and long-term resource planning.
• Maintain accurate inventory and systems data quality.
• Support weekly demand-supply meetings and escalate supply issues as needed.
• Communicate effectively with cross-functional stakeholders to ensure optimal deployment of field service resources.
• Utilize digital tools and enterprise systems such as SAP, ERP, and CRM for data management and decision-making.
• Produce basic management information reports.
• Prioritize and re-plan tasks, including handling out-of-hours cases when required.

Essential Skills and Requirements

• Strong proficiency in using CRM and enterprise systems (e.g., SAP, ERP).
• Excellent data entry accuracy and ability to make data-driven decisions.
• Effective stakeholder management and communication skills.
• High attention to detail and ability to manage multiple requests in a fast-paced environment.
• Educational background equivalent to A-levels or higher, with a minimum of 5 GCSEs including English and Maths.
• Previous experience in demand planning or within a technology-led healthcare environment is desirable.
• Flexibility to work in a hybrid model, with some shifts extending outside core hours.