Technical Support Advisor

Technical Support Advisor

Join a growing specialist business to support their expanding Technical Support team. This field-based role covers Yorkshire and the North West, providing essential support to food and beverage manufacturers across areas including York, Leeds, Manchester, and surrounding regions.

The position involves a blend of customer site visits, hygiene troubleshooting, audits, training, and project work, alongside office-based administration and customer support. Travel requirements will vary depending on customer needs and active projects.

Role Overview

Working closely with customers, you will provide practical technical and hygiene support while building strong relationships with Hygiene Managers and their teams. The role balances customer visits, project work, and office-based support. Some weeks may involve one or two site visits, while other projects may require several days of travel between sites. Occasional overnight stays will also be required.

When working from the office, responsibilities include audit reporting, planning customer visits, responding to technical queries, and supporting ongoing projects.

Key Responsibilities

• Visit customer sites across Yorkshire and the North West
• Build strong relationships with Hygiene Managers and site teams
• Support customers with hygiene and chemical-related troubleshooting
• Carry out customer audits and produce follow-up reports
• Identify potential issues and recommend practical improvements
• Deliver chemical awareness, COSHH, and hygiene training
• Provide focused training where specific hygiene issues are identified
• Support new customer account implementation and onboarding
• Assist with site surveys, product demonstrations, and technical projects
• Respond to customer queries and provide ongoing technical support
• Manage your own diary, site visits, and workload

Key Requirements

• Experience within food manufacturing
• Background in Quality, Technical, Hygiene, Food Safety, or a similar role
• Good understanding of food hygiene and manufacturing standards
• Strong communication and relationship-building skills
• Confident working with both shop-floor teams and management
• Practical approach to problem solving
• Good organisational skills
• Willingness to develop technical knowledge around chemicals and hygiene
• Full UK driving licence
• Comfortable with regular travel and occasional overnight stays

Advantageous Requirements

• Quality Technician, QA Technician, Technical Assistant, Technical Coordinator, or similar experience
• Previous hygiene team experience
• Experience with customer, retailer, or certification audits
• Food safety/hygiene qualifications
• Experience delivering training
• Knowledge of cleaning chemicals or hygiene systems
• Customer-facing technical experience

Details & Benefits

• Salary: £35,000-£45,000 DOE
• Permanent, full-time position
• Field Based - Yorkshire & North West
• Company car
• Laptop and mobile phone
• Fuel expenses
• Training and development